Food delivery company Zomato on Wednesday refused to resolve a customer’s complaint about being assigned a Muslim delivery executive for his food order in the “holy month” of Shravan. “Food doesn’t have a religion,” the company tweeted.
On Tuesday, a Twitter user named Amit Shukl tagged Zomato in a tweet and said “I cancelled an order after Zomato allocated a non-Hindu rider for my food. They said they can’t change rider and can’t refund on cancellation I said you can’t force me to take delivery I don’t want don’t refund just cancel (sic).”
He also added in another tweet: “Zomato is forcing us to take deliveries from people we don’t want else they won’t refund and won’t cooperate I am removing this app and will discuss the issue with my lawyers (sic).”
Deepinder Goyal, the company’s founder, said: “We are proud of the idea of India – and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values.”
The tweets received angry responses from several users. One asked if Shukla had ensured that the person who cooked his food was a Hindu, while another pointed out that Shukla’s vehicles run on “Muslim fuel”, that phone was developed by Christians, and that “the world is full of wonderful people who follow all sorts of belief systems.”